PRESCRIPTION SERVICECS
Q. Can I trust PharmAssured to dispense my prescriptions?
A. We are an NHS contracted, fully registered pharmacy, regulated by The Royal Pharmaceutical Society of Great Britain like any high-street pharmacy. We can dispense both NHS and Private prescriptions written by a UK registered Prescriber. PharmAssured Pharmacy specialises in the home delivery of medicines.

We operate from registered pharmacy premises and are owned and run by UK registered Pharmacists. You can check our status by clicking on the following link:
http://www.rpsgb.org.uk/registrationandsupport/registration/searchourregisters/

Q. Who oversees the dispensing of my prescription?
PharmAssured is run and overseen by pharmacists. All medicinal product orders are checked by our pharmacy team. We have implemented operating procedures to safeguard patient health. You can also speak to us or email us by contacting us anytime if you have any queries.

Q. Can I speak to the Pharmacist?
You can speak to the pharmacist in charge by calling 0845 0779972. Our pharmacists are able to provide help and advice on a number of conditions in a confidential manner

Q. What does being an online pharmacy mean?
A. An online pharmacy provides a selection of the products and services found in your high street pharmacy but through the internet. The service lets the customer buy from the comfort of their own home or office and offers savings compared to the high street. An online chemist however does not replace the care of your local healthcare professionals and should be used alongside local services.

Q.I am not sure if I have to pay for my prescriptions, who is exempt?
You can get free NHS prescriptions if at the time the prescription is dispensed you:
• are 60 or over
• are under 16
• are 16-18 and in full-time education
• are pregnant, or have had a baby in the previous 12 months and have a valid exemption certificate, see below
• have a listed medical condition and have a valid exemption certificate,
• have a continuing physical disability which means you cannot go out without help from another person and have a valid exemption certificate
• hold a valid war pension exemption certificate and the prescription is for your accepted disablement
• are an NHS inpatient

You are also entitled to free prescriptions if you or your partner (including civil partners), receive either:
• are 60 or over
• Income Support
• Income-based Jobseeker’s Allowance
• Income-related Employment and Support Allowance
• Pension Credit Guarantee Credit; or
• you are named on, or are entitled to (use your award notice as evidence), an NHS tax credit exemption certificate
• you are named on a valid HC2 certificate, see below.

Q. How do I get an HC2 certificate?
A. To apply for an HC2 certificate, you should complete form HC1 available from Jobcentre Plus offices or most NHS hospitals. Your doctor, dentist or optician may have one too. You can also get an HC1 by calling 0845 610 1112 .
If you do not qualify for an HC2 certificate, you may still receive some help towards other NHS charges if you are sent an HC3 certificate

Q. What is the Prescription Prepayment Certificate (PPC)?
If you are not entitled to free prescriptions and you think you will have to pay for more than three items in three months or 14 items in 12 months, you may find it cheaper to buy a prescription prepayment certificate (PPC). To check the cost of a PPC you can either ring 0845 850 0030 or look in leaflet HC12 (available at GP surgeries).

You can choose to pay for a 12-month PPC in a lump sum or by 10 monthly Direct Debit installments. If you pay by Direct Debit, you are entering into a commitment to pay all the installments. There are different ways that you can order a PPC:
• on-line
• by phoning 0845 850 0030

Q. Who delivers my medicines?
A. For prescriptions where we have a local delivery network PharmAssured employs vetted 'Local' Pharmacy drivers, who will deliver your medicines to your door. An adult will need to sign for the delivery when it arrives.

Where we do not have a local delivery network prescription orders are delivered FREE of charge within the UK mainland and are despatched using 1st Class post (unless you select courier delivery). We aim to despatch Prescription orders on the same working same day as we receive your physical prescription. Delivery is made using a signed for service in unmarked discreet packaging.

Q. Where can you delivery?
A. We can deliver to your home or any alternative address such as your work, or to a carer.

Q. What if I’m out when my delivery arrives?
A. We require a signature on delivery to ensure your order has arrived at the correct destination. If you are unavailable to sign for your delivery, the items will be returned to your local post office collection centre where you will be required to collect the item from. If you do not collect your items they will be returned to PharmAssured and we will plan re-delivery. If we are delivering your prescription through our ‘local delivery network then we will simply arrange to re-deliver your medicines another day.

Q. If I join PharmAssured's NHS Prescription Service, do I have to get all my prescriptions this way?
A. No. Our service is available to you whenever you want it – so you can pick up your prescription in the normal way whenever you like. You can also cancel the service at any time.

Q. Can I send my prescriptions to PharmAssured?
A. We can dispense your NHS and private prescriptions, as long as they are written by a UK- registered prescriber. We aim to deliver your prescription medicines to you within 1-2 days of receipt of your prescription. For more details about our prescription service, call our Pharmacy Team on 0845 077 9972.

Q. If I need something straight away can you help me?
A. If you need medicines immediately, we may not be best placed to help you - in this situation contact our pharmacy team on 0845 077 9972 for advice on what to do.

ONLINE ORDERS

Q. How do I order products on-line from the www.pharmassured.co.uk web site?
A. Before you can place an order with PharmAssured, you will be asked to create a customer account. You can alter the information you provide at any time by logging into my account. Please see our privacy policy for details of how we use the information that you provide to set up your PharmAssured customer account.

Q. Which payment methods do you accept on line?
Payment can be made by Visa, MasterCard, Delta, Electron, Solo, JCB, Maestro. You can pay using our main payment pages which are secured by Protx. If you are uneasy about entering your card details online you can call us on 0845 077 9972 and we will be happy to take your order over the phone.

Q. Does PharmAssured charge my credit card as soon as I place the order?
A. We will charge your credit card once your order has been processed and is ready for delivery.

Q.Is it safe to use my credit card on your web site?
A. Any information we collect about you is held with the utmost care and security. We use Protx to process card transaction and so do not actually store your card details. Protx utilise the latest strong encryption technology to ensure that all transactional information is protected to the highest standard
See: http://www.protx.com/about_security.asp

Q. Will I receive an order acknowledgement via email to say you have received my order?
A. Yes, you will receive an order acknowledgement via this email address when you order is received. You will also receive an email when your order is dispatched, this will allow you to track the parcel.

Q. What do you charge for deliveries?
A. UK MAINLAND FREE DELIVERY TO UK MAINLAND ON ALL ORDERS OVER £45 IN VALUE.
Standard Delivery
For orders under £45 in value we charge £2.95 for UK mainland delivery, regardless of weight and size. This is the total cost of delivery, regardless of how many items you order. We aim to deliver orders within 2-5 working days (subject to stock availability at the time your order is processed). The vast majority of orders (over 90%) are despatched either on the same working day or the following working day. A signature may be required on receipt. Our standard delivery option includes packaging, handling and Royal Mail 1st Class delivery postal costs.

Special Delivery
We also offer an express courier delivery option which is charged at an additional £2.95. You can select this option at checkout. Our courier delivery option includes packaging, handling, delivery insurance and Parceline Overnight Courier delivery costs.

Q. Will I have to sign for my delivery?
For security reasons, all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel. You must be available to sign for the goods when they are delivered. If the delivery fails the courier or postman will leave you a note, you must contact them within 3 working days either by calling the number on the card or visiting your local Royal Mail collection office. Failing this the goods will be returned back to our warehouse where an extra delivery charge will apply to either attempt the delivery again.