PharmAssured is committed to providing quality products that meet your needs. We understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product. If this is the case then you can return any unwanted items within 28 days for a refund or replacement as long as they are unused and are returned with the original packaging.

In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. Your statutory rights are not affected.

How to return an item:
Should you have a need to return goods, please e-mail sales@pharmassured.co.uk, or contact customer services by telephone who will be pleased to assist you by forwarding a Returns Form. Once the Returns Form has been completed it must be sent back to us by email. Our customer services team will provide you with a goods return authorisation code which you must provide with your return. Please ensure you have your order reference number ready when contacting us.

When returning goods (except when goods are faulty), the customer will carry the cost of returning goods.

To return products, please:
1. Complete and return the Returns Form (available by emailing sales@pharmassured.co.uk).
2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods return authorisation code with your order number, name, date of order and address details.
3. Send it back to:
PharmAssured Ltd
Customer returns
Unit 2 Great Bridge Centre
Charles Street
West Bromwich
West Midlands
B70 0BF

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.

To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorisation code (provided by customer services). If the item is returned without a goods return authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery.

We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.

CANCELLATIONS
In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at sales@pharmassured.co.uk before returning an item to request an Returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. Please note that if the item has already been shipped from our warehouse a £6 handling charge will apply. Your statutory rights are not affected.